ISN'T JUST A CHECKLIST
ABOVE and BEYOND for CUSTOMERS
With every passing day, this industry grows a little bigger, technology improves, and expectations seem to be developing at an amplified rate forcing those who can't (or won't) meet the standards to step aside. We, on the other hand, have been anticipating, advocating, and preparing for the legitimization of this industry for a long time. Seeing this coming, we started implementing current Good Manufacturing Practices (cGMP) standards. Here are some examples of how we're keeping you safer:
Upon arrival of a shipment, all packages are quarantined pending batch lab testing for heavy metals, enterobacteriaceae, yeast, mold, E.coli and Salmonella.
Ultraviolet Germicidal Irradiation (UVGI), uses short wavelength UV-C light to kill up to 99.9% of viruses and microorganisms. It penetrates the nucleus and mutates DNA which kills or renders inert anything that, however unlikely, may have made it passed phytosanitary testing.
HEPA Air Filtration
We use a Department of Energy approved High-Efficiency Particulate Arresting filter. To qualify, the filter must absorb 99.97% of particles that have a size of 0.3 µm (micrometers). This ensures that nothing goes in your products that isn't supposed to be there.
Every single batch, every single time. We keep a consistently high standard for each and every product that we carry.We do this to benefit you, our valued customers, but also because we use these products ourselves. We know they are great because we've tried them and we wouldn't accept anything less. Before we ship even one product, we personally ensure that it meets our own high standards of aroma, consistency, color, and potency.
DIVERSITY & CARE
For many botanical supply companies, one is enough, but that isn't true for us. Instead of settling with one transoceanic partner, we've have built relationships with many. By dealing with reputable, respectful, and vetted suppliers who purchase directly from the source and pay fair prices, we ensure that our products don't come at a higher price, human or otherwise.
Our workstations, powder scoops, scales, and bowls are all 100% stainless steel. We have a mandatory handwashing station, followed by sanitization, followed by nitrile gloves. Required for packaging is a hairnet, shoe covers, and over clothes (scrubs and a lab coat). There are no phones, food, or drink allowed near the packaging areas. All in-use products are stored in a climate controlled area in sealed BPA free containers while all later-usage stock is sealed in mylar bags. Our products are packaged and heat sealed in 4 mil FDA approved food safe mylar bags to ensure you receive the freshest, safest, and highest quality products. Even our labels are designed to be as compliant with current Good Manufacturing Practices as possible. We have taken great care in every step of our process because we truly do care. You may be thinking to yourself, "Why do all of this?" We think the real question should be... Why isn't everyone?
We are nothing without our customers, so we treat each and everyone like a friend. We do our best to make ourselves as available as possible to answer any and all questions you may have about our products, our process, or just in general. We may not always know the answer, but you can be sure that we will do our best to get an honest and thoughtful answer for you.